my��Թ� - IT Announcements

MyThesis Issue Resolved

��Թ� — Mon, 04 May 2026 14:57:49 +0000

Update:
The issue affecting MyThesis has now been resolved, and the platform is fully accessible again.

��Թ� IT Services has confirmed that services are operating normally. Users can now resume accessing and submitting thesis-related content as usual.

We appreciate your patience and understanding while this issue was being addressed.

Original message:

MyThesis is currently unavailable, and users may be unable to access or submit thesis-related content at this time.

RESOLVED: ��Թ� websites loading slowly for users off campus

��Թ� — Fri, 10 Apr 2026 20:47:34 +0000

Update (April 13, 2026): This issue is now resolved.

Original announcement (published Friday, April 10, 2026): ��Թ� websites are loading very slowly for users off campus due to a technical issue. ��Թ� users are advised to use the Virtual Private Network (VPN) until this is resolved.

We thank you for your patience.

IT Services' 2025 Annual Report now available!

��Թ� — Tue, 07 Apr 2026 14:03:51 +0000

IT Services strives to “create seamless and engaging digital experiences” for the ��Թ� community.

From tools that help students succeed to infrastructure upgrades and security enhancements, read the 2025 IT Services’ Annual Report to discover how we’re driving innovation and supporting students, faculty, and staff.

Le service des TI s'efforce de "créer des expériences numériques fluides et engageantes" pour la communauté de ��Թ�.

Retirement of the ��Թ� App - May 4, 2026 / Retrait de l’application ��Թ� – 4 mail 2026

��Թ� — Thu, 19 Mar 2026 18:21:24 +0000

As part of our ongoing efforts to improve and streamline ��Թ�’s digital experience, the ��Թ� app will be retired on May 4, 2026.

What this means for current ��Թ� app users:

As of May 4, 2026, the ��Թ� mobile app will no longer be updated or available to download.
If you currently use the app, please uninstall it from your device(s) before May 4, 2026.

��Թ� services currently accessed through the app will continue to be available through ��Թ�’s web-based platforms.

Service Restored: REDCap System is back online

��Թ� — Mon, 02 Mar 2026 13:35:13 +0000

Update:

The REDCap system (Administration & Research) is now back online and fully operational.

The necessary updates and security measures have been completed, and service has been restored. We continue to monitor the system to ensure stability and security.

Thank you for your patience and understanding.

Original message posted yesterday:

The REDCap system (Administration & Research) has been temporarily shut down following the identification of critical vulnerabilities by the vendor.

Service Unavailable: Destiny One / Athena (SCS) affecting Non-Credit Course Offerings

��Թ� — Tue, 24 Feb 2026 15:27:23 +0000

Destiny One / Athena for the School of Continuing Studies (SCS) is currently unavailable affecting Non-Credit Course Offerings. Users are unable to log in at this time.

Our IT teams are actively investigating the issue. Updates will be shared as soon as more information becomes available.

Thank you for your patience.

RESOLVED: Workday service disruption

��Թ� — Fri, 20 Feb 2026 18:32:11 +0000

UPDATED Feb. 20, 2026, 14h58

Workday service has been restored. Thank you for your patience.

Internet Slowdowns on Campus

��Թ� — Fri, 20 Feb 2026 16:25:48 +0000

��Թ� is currently experiencing intermittent internet slowdowns affecting some online services and browsing speeds.

Our IT teams are actively investigating and working to restore normal performance as quickly as possible.

Thank you for your patience. Updates will be shared as they become available.

Upgrade complete: Banner INB and Minerva now available

��Թ� — Tue, 10 Feb 2026 17:29:29 +0000

The required upgrade to Banner INB and Minerva, ��Թ�’s administrative system for student records and finance, has been successfully completed.

As of Sunday, February 15 at 3:00 pm, all affected systems are now fully operational, including:

Banner INB
Minerva (including student tax receipts and the ��Թ� MarketPlace)
myProgress (degree progress tracking)
myThesis (Thesis Examination Management)

Global computer equipment shortage: plan your purchases accordingly / Pénurie mondiale de matériel informatique : planifiez vos achats en conséquence

��Թ� — Wed, 28 Jan 2026 21:02:51 +0000

La version française suit.

A global situation will affect the cost and availability of computer equipment over the next few years.

Key computer components are becoming harder to source and more expensive. This is mainly because large cloud and AI providers are purchasing equipment in increasing volumes, leaving less availability for others.

Industry leaders are warning that:

Resolved: Microsoft 365 services experiencing disruptions

��Թ� — Thu, 22 Jan 2026 21:55:34 +0000

Update (Resolved): January 23, 7:00 a.m.

The login issue has now been resolved. Thank you for your patience while we worked to restore service.

Original message: January 22, 4:30 p.m.

Microsoft is reporting a service issue that may affect multiple Microsoft 365 services, including Exchange Online, the Microsoft 365 suite, OneDrive, and SharePoint Online.

What you may notice:

RESOLVED: Minerva waitlists restored

��Թ� — Thu, 15 Jan 2026 17:00:33 +0000

Due to an unexpected system issue, the Minerva waitlists were inadvertently cleared. IT Services and Enrolment Services have resolved the situation, and waitlists are now functioning normally.

Thank you for your patience and understanding.

SharePoint "Alert me" is going away

��Թ� — Thu, 18 Dec 2025 14:35:31 +0000

Microsoft is currently retiring SharePoint's “alert me”, which will disappear from ��Թ�’s SharePoint sometime between January and July 2026. ��Թ� has no control over the exact moment when the feature will be removed within that timeframe.

Teams update: the Files tab is being renamed Shared

��Թ� — Mon, 15 Dec 2025 19:31:13 +0000

As part of Microsoft’s latest Teams update, the Files tab (in channels and chats) is being renamed Shared. This change is being gradually rolled out. Some ��Թ� users will see this change before others. For a little while, you may see both Files and Shared tabs across your Teams.

What’s changing?

Previously, there was a Files tab in Teams channels and chats.

That tab is being renamed Shared, and it will bring together:

Phishing Alert: Staff and Student Employment

��Թ� — Wed, 10 Dec 2025 14:43:45 +0000

A phishing email is circulating among the ��Թ� community. See details below. If you receive it, please do not interact with it.

If you have already filled out the Google Form associated with this email and submitted personal and financial information, including your ��Թ� password

New process for computer equipment purchases / Nouveau processus pour l’achat de matériel informatique

��Թ� — Mon, 10 Nov 2025 14:06:04 +0000