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For your Information Technology (IT) needs

ºÚÁÏÍø±¬³Ô¹Ï's IT Services website is your one-stop shop for all central IT services at ºÚÁÏÍø±¬³Ô¹Ï. Visit www.mcgill.ca/it to:


  • Get IT service descriptions and read FAQs.
  • Find detailed information such as service cost and service availability as well as instructions on how to access the service and get IT help and support.
  • Find system availability, down times and new service announcements posted under Announcements and Events.
  • Search the ºÚÁÏÍø±¬³Ô¹Ï IT Knowledge Base.

Some of the basic IT services to get you started are: Logging In, myºÚÁÏÍø±¬³Ô¹Ï (the University portal), myCourses, Getting Connected and Safe Computing.

Logging In

You need to use your ºÚÁÏÍø±¬³Ô¹Ï Username (usually in the form of firstname.lastname [at] mail.mcgill.ca) and ºÚÁÏÍø±¬³Ô¹Ï Password to access many central IT services including: myºÚÁÏÍø±¬³Ô¹Ï, myCourses, email, wireless, Virtual Private Network (VPN), and ºÚÁÏÍø±¬³Ô¹Ï's dialup access service (DAS).

To find out your ºÚÁÏÍø±¬³Ô¹Ï Username and set your ºÚÁÏÍø±¬³Ô¹Ï Password:


  1. Log in to Minerva (using your 9-digit ºÚÁÏÍø±¬³Ô¹Ï ID number and your PIN).
  2. Go to Personal Menu > Password for ºÚÁÏÍø±¬³Ô¹Ï Username.
  3. Follow the onscreen instructions.

myºÚÁÏÍø±¬³Ô¹Ï (the University portal)

myºÚÁÏÍø±¬³Ô¹Ï is the central access point where you:


  • Read your email.
  • Check myCourses.
  • Get direct links to Minerva to view and update your student records and account information.
  • Search the ºÚÁÏÍø±¬³Ô¹Ï Library Catalogue.
  • Keep abreast of the latest ºÚÁÏÍø±¬³Ô¹Ï news.
  • And more.

Click myºÚÁÏÍø±¬³Ô¹Ï at the top-right corner of any ºÚÁÏÍø±¬³Ô¹Ï website (www.mcgill.ca) and sign in using your ºÚÁÏÍø±¬³Ô¹Ï Username and ºÚÁÏÍø±¬³Ô¹Ï Password.

Browser compatibility

myºÚÁÏÍø±¬³Ô¹Ï currently supports the latest versions of the following browsers:


  • Internet Explorer (IE) (Windows).
  • Firefox (Mozilla) (Windows/Macintosh).
  • Netscape (Windows).

myCourses

Many of your courses will have online materials or activities such as assignments and readings, the syllabus, project guidelines, discussion forums, calendars, etc.

Access your online course content via myCourses at www.mcgill.ca/mycourses or through myºÚÁÏÍø±¬³Ô¹Ï.


  • Sign in using your ºÚÁÏÍø±¬³Ô¹Ï Username and ºÚÁÏÍø±¬³Ô¹Ï Password.
  • Click myCourses (WebCT Vista) to enter the site.
  • Verify your browser settings using the Check Browser utility at the top-right corner of the page.

Find more information on myCourses for students at: www.mcgill.ca/it.

Email

Your ºÚÁÏÍø±¬³Ô¹Ï Email Address (usually in the form of firstname.lastname [at] mail.mcgill.ca) is the official way the University communicates with you by email. For information on the policy see Email Communication. Access your email at or through the myºÚÁÏÍø±¬³Ô¹Ï portal using your ºÚÁÏÍø±¬³Ô¹Ï Username and ºÚÁÏÍø±¬³Ô¹Ï Password. View your ºÚÁÏÍø±¬³Ô¹Ï Username, ºÚÁÏÍø±¬³Ô¹Ï Email Address and set up your ºÚÁÏÍø±¬³Ô¹Ï Password on the Minerva Personal Menu.

Online Student Directory

Opt in to the student directory and make it easier for your fellow classmates to contact you. Find more on this service at www.mcgill.ca/directory/students.

Getting Connected

Access to the following services is through your ºÚÁÏÍø±¬³Ô¹Ï Username and ºÚÁÏÍø±¬³Ô¹Ï Password. You can find more details on the following services at www.mcgill.ca/it:

Wireless: Access the Internet using your laptop or other mobile device from virtually anywhere on campus, through the ºÚÁÏÍø±¬³Ô¹Ï Wireless network. Log in to the Wireless network using your ºÚÁÏÍø±¬³Ô¹Ï Username and ºÚÁÏÍø±¬³Ô¹Ï Password.

Virtual Private Network (VPN): If you connect to the Internet with an Internet Service Provider (ISP) other than ºÚÁÏÍø±¬³Ô¹Ï's DAS, you need to establish a VPN connection to access ºÚÁÏÍø±¬³Ô¹Ï restricted sites and resources (e.g., Library databases). Log in to VPN using your ºÚÁÏÍø±¬³Ô¹Ï Username and ºÚÁÏÍø±¬³Ô¹Ï Password.

Dialup Access (DAS): If you do not have a high speed ISP, use ºÚÁÏÍø±¬³Ô¹Ï’s dialup service and connect to the Internet using your telephone line and a modem. Log in to DAS using your ºÚÁÏÍø±¬³Ô¹Ï Username and ºÚÁÏÍø±¬³Ô¹Ï Password.

ºÚÁÏÍø±¬³Ô¹Ï Residences Telecommunications: For students living in ºÚÁÏÍø±¬³Ô¹Ï Residences and ºÚÁÏÍø±¬³Ô¹Ï Off-Campus Residences, there is a Voice and Data (wired and wireless) service.

Computer Labs: Many faculties and departments provide computer labs for students in their programs. For lab locations, computer availability, software/peripheral availability and more, see .

Connectivity@ºÚÁÏÍø±¬³Ô¹Ï iCare Clinic: Attend this free, hands-on clinic and learn how to configure your computer to connect to the Internet via wireless or modem, and how to set up a VPN connection. Find out how to register for IT Training at www.mcgill.ca/it.

Safe Computing

Computing Safety iCare Clinic: Attend this free clinic and learn how to prevent viruses, spyware, adware and other malicious programs from infecting your computer. Find out how to register for IT Training at www.mcgill.ca/it.

Free software: Download free antivirus and other software from ºÚÁÏÍø±¬³Ô¹Ï's Software Licensing site at www.mcgill.ca/software. Find out more about software licensing and protecting your computer at www.mcgill.ca/it.
Note: Be sure to uninstall any previous antivirus software from your computer before installing new antivirus software.

Ten tips for keeping information secure: Read the University’s information security tip sheet found at www.mcgill.ca/infosec/tips.

Set up your security questions in myºÚÁÏÍø±¬³Ô¹Ï

Setting up your security questions and answers for your ºÚÁÏÍø±¬³Ô¹Ï Password allows you to use the Forgot Password? link found on several ºÚÁÏÍø±¬³Ô¹Ï applications, should you forget it.

Once you have set up your ºÚÁÏÍø±¬³Ô¹Ï Password in Minerva, log into myºÚÁÏÍø±¬³Ô¹Ï () and click the ºÚÁÏÍø±¬³Ô¹Ï Password Security portlet. Follow the onscreen instructions to set up your own security questions and responses.

Need Help?

Welcome New Students: Take an interactive guided tour of IT services: at www.mcgill.ca/it, go to Welcome New Students.

ºÚÁÏÍø±¬³Ô¹Ï IT Knowledge Base: Search the Knowledge Base at for answers to commonly asked questions about IT.

Getting Help?

Contact the ICS Service Desk by submitting your request via a web form at , or find ICS Service Desk information at www.mcgill.ca/it.

Programs, Courses and University Regulations—2009-2010 (last updated Mar. 31, 2010) (disclaimer)
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