Disruptions in the Consumer Experience
2019 Interview Series
Anindya Ghose
Professor
Stern School of Business
Big data can put consumer privacy at risk, but consumers are willing to trade in privacy if retailers can provide value using their data. Still, at what point does big data go from cool to creepy?聽
Barbara Kahn
Professor
Wharton School of Business, University of Pennsylvania
In a competitive retail space, how can retailers garner attention from consumers? What differentiates retailers in the eyes of their customers?
Meagan Johnson
Product Strategy Lead, Retail and CPG
Element AI
How can brick and mortar stores cooperate with online stores? How can data collected in online make a better in-store experience?
Rick Neuman
VP, Strategy / Portfolio + Merch Tech
Walmart International Tech
Walmart Canada
Ruben Lobel
Lead Data Scientist
Airbnb
Uber and Lyft have mainstreamed the concept of surge pricing. What implications does dynamic pricing have on other industries? Are consumers better or worse off with dynamic pricing?
Saar Golde
Chief Data Scientist
Ride with Via
How can retailers use technology to better serve people with disabilities? Saar Golde, Chief Data Scientist at Ride with Via, provides insight into the usage of voice technology in retailing.
Stacey Shulman
Chief Innovation Officer
Intel
Consumers yield significant power to disrupt the future of retail. How can retailers keep up with changing demands? How will customized curation change the retail scene?
David Shmoys
Laibe/Acheson Professor of Business Management & Leadership Studies
School of Operations Research and Information Engineering
Department of Computer Science
Cornell University
